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Failover

A cut cable should cost you minutes, not the day

Fixed connections fail, and rarely at a convenient time — roadworks, a fault in the exchange, a builder through a conduit two streets away. Mobile backup gives your office a second path that does not share any of that infrastructure. When the fixed line drops, the router moves traffic across automatically: phones keep ringing, EFTPOS keeps working, and most people notice nothing beyond a slower morning.

  • Automatic failover — nobody has to do anything
  • A path that shares nothing with your fixed line
  • Keeps hosted phones and payments running
  • Available alongside NBN and fixed fibre

How it works in practice

It switches itself

The router watches the primary connection and moves traffic across on its own, then moves it back when the line returns.

Genuinely separate

Mobile backup does not run down the same conduit as your fixed service, which is the whole point of having it.

Calls stay up

Configured so your hosted phone system keeps working across the failover rather than dropping every call in progress.

Payments keep working

For retail and hospitality, the backup link is usually paying for itself the first time EFTPOS stays online.

4G, or 5G where it fits

Delivered over 4G, and over 5G where both the site and the hardware support it — we confirm which applies at your address.

We see it happen

Failovers are visible to us, so a link that keeps flipping gets investigated instead of quietly becoming normal.

Sizing it

Backup does not have to match your main link

A failover service is there to keep the business trading, not to be invisible. It needs to carry your phones, your payments and the applications people cannot work without — which is usually a good deal less than your primary connection carries on a normal day. We size it against what has to keep running, and tell you plainly what will feel slower while it is in use.

What our customers say

Reviews as published, with a link back to the original.

  • Great company to deal with, service and support is absolutely first class, have landline phones, mobiles and internet with these guys and it's a breeze. Highly recommend.
  • The team at TelcoCentric go above and beyond! If we have an issue, which can happen with the good old internet, they are either remotely sorting it for us or sending someone out. Couldn't recommend them highly enough! Thanks Ari and Jake especially although it is the whole team I'm sure.
  • Luke and the team (Lee, Maruf and support crew) have been a great help setting up our phone system for our trade company in NSW with 35+ staff. They have been very responsive and helpful and it’s probably been the smoothest transition between phone systems I’ve ever had. Thanks team! I’m looking forward to working with you from now on.
  • We would like to extend our sincere thanks to Luke and the entire TelcoCentric team for their exceptional expertise, professionalism and support throughout the installation of our new phone and fax-to-email system. From the outset, the team made what could have been a complex process remarkably straightforward. They took the time to understand our requirements, provided clear and practical guidance, and were consistently available to answer our questions and assist whenever needed. Their extensive knowledge, patience and attention to detail were evident throughout the entire process. They went above and beyond to ensure we had a solution that was not only reliable and efficient, but also perfectly suited to our business needs. We were particularly impressed with the support we received when relocating to a new premises. The transition was handled seamlessly, with the team ensuring everything was coordinated and operational with minimal disruption. The entire TelcoCentric team has been exceptional to deal with; professional, responsive, knowledgeable and genuinely committed to delivering outstanding customer service. It is refreshing to work with a company that takes the time to listen, provides personalised solutions and consistently goes the extra mile for its customers. A special thank you to Luke and the whole TelcoCentric team for making the entire experience so seamless and for looking after us every step of the way. We are extremely pleased with our new system and would have no hesitation in highly recommending TelcoCentric to anyone looking for a professional, reliable and customer-focused telecommunications provider. Thank you again, Luke and the TelcoCentric team, for your outstanding service. ⭐⭐⭐⭐⭐
  • We recently brought our phone system into the 21st century, and the switch has been fantastic. From the first call, the team was responsive, professional, and genuinely helpful in getting everything set up. The onboarding process was smooth and well communicated — no confusing back-and-forth, no chasing people for updates. They walked us through each step clearly and made sure everything was working correctly. Even when we changed our plan partway through, the team was ready and willing to help at every point — nothing was too much trouble. What really stood out was the customer service. Every query we had was answered quickly, and the team clearly knew what they were doing. It's rare to find a provider that's this easy to deal with, especially for a business switch that can often be a headache. Highly recommend if you're looking for a telco provider that actually delivers on service and support.
  • The whole team at TelcoCentric have been fantastic. The support we've received throughout the process has been great. Definitely recommend!
  • We recently engaged Telcocentric to install our new phone system, and the experience exceeded our expectations from start to finish. The team was professional, knowledgeable, and highly responsive throughout the entire process. They took the time to understand our business requirements, provided clear recommendations, and delivered a seamless transition with minimal disruption to our operations. The installation was completed efficiently and on schedule, and their training and ongoing support have been exceptional. We would highly recommend Telcocentric to any business looking for a professional telecommunications provider. Thank you to the entire Telcocentric team for a fantastic job and for making what could have been a complex project straightforward and stress-free. Mark Lenartowicz Proficient Fire Protection
  • We have fantastic experience with telcocentic, their team is professional and incredibly knowledgeable. They made the process seamless and stressfree.
  • Great company to deal with

Explore

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  • Fixed Fibre

    Dedicated fibre into your building — uncontended, symmetrical, and scalable to gigabit and beyond where fibre is available.

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Ready to talk about 4g/5g backup?

Tell us what you have today and what is not working. We will come back with a plain-English recommendation and a quote.