Failover
A cut cable should cost you minutes, not the day
Fixed connections fail, and rarely at a convenient time — roadworks, a fault in the exchange, a builder through a conduit two streets away. Mobile backup gives your office a second path that does not share any of that infrastructure. When the fixed line drops, the router moves traffic across automatically: phones keep ringing, EFTPOS keeps working, and most people notice nothing beyond a slower morning.
- Automatic failover — nobody has to do anything
- A path that shares nothing with your fixed line
- Keeps hosted phones and payments running
- Available alongside NBN and fixed fibre
How it works in practice
It switches itself
The router watches the primary connection and moves traffic across on its own, then moves it back when the line returns.
Genuinely separate
Mobile backup does not run down the same conduit as your fixed service, which is the whole point of having it.
Calls stay up
Configured so your hosted phone system keeps working across the failover rather than dropping every call in progress.
Payments keep working
For retail and hospitality, the backup link is usually paying for itself the first time EFTPOS stays online.
4G, or 5G where it fits
Delivered over 4G, and over 5G where both the site and the hardware support it — we confirm which applies at your address.
We see it happen
Failovers are visible to us, so a link that keeps flipping gets investigated instead of quietly becoming normal.
Sizing it
Backup does not have to match your main link
A failover service is there to keep the business trading, not to be invisible. It needs to carry your phones, your payments and the applications people cannot work without — which is usually a good deal less than your primary connection carries on a normal day. We size it against what has to keep running, and tell you plainly what will feel slower while it is in use.
What our customers say
Reviews as published, with a link back to the original.
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Ready to talk about 4g/5g backup?
Tell us what you have today and what is not working. We will come back with a plain-English recommendation and a quote.