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Managed IT support

Managed IT Support

Your outsourced IT department. We monitor every workstation and server, patch and maintain them in the background, and answer the phone when someone needs help — in Adelaide, not a call centre. Per-user pricing covers unlimited remote support, with on-site visits when hands are needed.

  • Unlimited remote support
  • 24/7 monitoring and patching
  • On-site when needed
  • Per-user monthly pricing
Help desk workstation with ticket board and laptops

Why choose us

Help desk that answers

Phone, email or portal — a real technician in Adelaide picks it up.

Proactive monitoring

Disk, backup, security and update failures are fixed before you notice.

Patch management

Windows, macOS and third-party apps kept current, tested first.

Onboarding & offboarding

New starters set up day one; leavers locked out the same hour.

Vendor management

We deal with your software vendors, carriers and printer people.

Reporting

A monthly report of tickets, uptime and what we prevented.

How it works

Fixed fee, no surprises

Every user is covered for a flat monthly amount that includes unlimited remote support, monitoring, patching and security tooling. Projects and hardware are quoted separately and in advance, so the bill never surprises you.

  • Unlimited remote support
  • Monitoring and patching included
  • Security stack included
  • Projects quoted up front

Frequently asked questions

Still have questions?

Talk to a local specialist — no call centre, no scripts.

Industries

Managed IT Support for your industry

  • Healthcare & Allied Health

    Medical, dental and allied health practices that cannot afford a phone that rings out or a record that is not there.

    See how we help
  • Legal & Professional Services

    Law, accounting and advisory firms where confidentiality, billable time and reliable communication are non-negotiable.

    See how we help
  • Construction & Trades

    Builders, trades and contractors with a team on the road, a site office that moves, and jobs that cannot wait for IT.

    See how we help
  • Retail & Hospitality

    Shops, venues and multi-site groups where the point of sale, the internet and the phones must stay up through service.

    See how we help
  • Real Estate & Property

    Agencies and property managers who live on the phone, work from open homes, and cannot lose a lead.

    See how we help
  • Not-for-profit & Community

    Charities, associations and community organisations that need enterprise reliability on a member-funded budget.

    See how we help

What our customers say

Reviews as published, with a link back to the original.

  • The team at TelcoCentric go above and beyond! If we have an issue, which can happen with the good old internet, they are either remotely sorting it for us or sending someone out. Couldn't recommend them highly enough! Thanks Ari and Jake especially although it is the whole team I'm sure.
  • Quick service, trustworthy and no problem is ever to big or too small for the team at Telcocentric. Yaser is super helpful, always available and most of all he understands my IT/Phone problems and always goes above and beyond to help me and my colleagues. Would highly recommend Yaser and the team at Telcocentric.
  • Great company to deal with, service and support is absolutely first class, have landline phones, mobiles and internet with these guys and it's a breeze. Highly recommend.
  • Luke and the team (Lee, Maruf and support crew) have been a great help setting up our phone system for our trade company in NSW with 35+ staff. They have been very responsive and helpful and it’s probably been the smoothest transition between phone systems I’ve ever had. Thanks team! I’m looking forward to working with you from now on.
  • We would like to extend our sincere thanks to Luke and the entire TelcoCentric team for their exceptional expertise, professionalism and support throughout the installation of our new phone and fax-to-email system. From the outset, the team made what could have been a complex process remarkably straightforward. They took the time to understand our requirements, provided clear and practical guidance, and were consistently available to answer our questions and assist whenever needed. Their extensive knowledge, patience and attention to detail were evident throughout the entire process. They went above and beyond to ensure we had a solution that was not only reliable and efficient, but also perfectly suited to our business needs. We were particularly impressed with the support we received when relocating to a new premises. The transition was handled seamlessly, with the team ensuring everything was coordinated and operational with minimal disruption. The entire TelcoCentric team has been exceptional to deal with; professional, responsive, knowledgeable and genuinely committed to delivering outstanding customer service. It is refreshing to work with a company that takes the time to listen, provides personalised solutions and consistently goes the extra mile for its customers. A special thank you to Luke and the whole TelcoCentric team for making the entire experience so seamless and for looking after us every step of the way. We are extremely pleased with our new system and would have no hesitation in highly recommending TelcoCentric to anyone looking for a professional, reliable and customer-focused telecommunications provider. Thank you again, Luke and the TelcoCentric team, for your outstanding service. ⭐⭐⭐⭐⭐
  • We recently brought our phone system into the 21st century, and the switch has been fantastic. From the first call, the team was responsive, professional, and genuinely helpful in getting everything set up. The onboarding process was smooth and well communicated — no confusing back-and-forth, no chasing people for updates. They walked us through each step clearly and made sure everything was working correctly. Even when we changed our plan partway through, the team was ready and willing to help at every point — nothing was too much trouble. What really stood out was the customer service. Every query we had was answered quickly, and the team clearly knew what they were doing. It's rare to find a provider that's this easy to deal with, especially for a business switch that can often be a headache. Highly recommend if you're looking for a telco provider that actually delivers on service and support.
  • The whole team at TelcoCentric have been fantastic. The support we've received throughout the process has been great. Definitely recommend!
  • We recently engaged Telcocentric to install our new phone system, and the experience exceeded our expectations from start to finish. The team was professional, knowledgeable, and highly responsive throughout the entire process. They took the time to understand our business requirements, provided clear recommendations, and delivered a seamless transition with minimal disruption to our operations. The installation was completed efficiently and on schedule, and their training and ongoing support have been exceptional. We would highly recommend Telcocentric to any business looking for a professional telecommunications provider. Thank you to the entire Telcocentric team for a fantastic job and for making what could have been a complex project straightforward and stress-free. Mark Lenartowicz Proficient Fire Protection
  • We have fantastic experience with telcocentic, their team is professional and incredibly knowledgeable. They made the process seamless and stressfree.

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