Help & support
Existing customers — we are here to help
Log a fault, start a remote support session, or manage your account. For anything urgent, call us.
Log a fault
Raise a ticket with our help desk and track it to resolution.
Remote support — Windows
Download the TelcoCentric remote client so a technician can help you on screen.
Remote support — Mac
The same remote client, for macOS.
My Account
Invoices, services and plan details in one place.
Speed test
Check your connection from the TelcoCentric network before you log a fault.
Call support
Talk to the Adelaide team on 08 7089 0718.
Frequently asked questions
Not a customer yet?
Tell us how your business runs day to day, and we will come back with a plain-English plan and a quote.