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Symmetrical speeds

Most connections are built to receive, not to send

Consumer internet assumes you download far more than you upload, and it is sized accordingly. Business does the opposite more often than you would think: every backup, every file saved to the cloud, every video call and every hosted phone call is upload. When that lane is a fraction of the other one, the whole connection feels slow even though the download number looks fine.

  • Same speed in both directions
  • Backups that finish overnight
  • Video calls that hold up with the office on them
  • Headroom for hosted voice on the same link

What runs better on symmetrical

Cloud file access

Saving a large file to SharePoint or a hosted drive is an upload, and everyone in the office does it all day.

Offsite backup

A backup window that finishes before the working day starts, instead of still running at 9am.

Video meetings

Your camera feed is upload. Several rooms on calls at once is several upload streams at once.

Hosted voice

Every concurrent call needs upload in both directions, and voice is the first thing to break when the lane is full.

Anything you host

If people connect in to you — remote desktops, a VPN, a server, CCTV — that traffic leaves your building.

Fewer mystery slowdowns

A saturated upload lane looks exactly like a slow connection, and it is the one nobody thinks to check.

Where you can get it

Symmetrical is a property of the product, not a setting

Some access technologies can deliver matched upload and download and some cannot, so the answer depends on what reaches your address. Fixed fibre is symmetrical by design; certain business NBN products offer higher upload tiers than the residential equivalent. We will tell you which of those applies to your building rather than promising a number the line cannot carry.

What our customers say

Reviews as published, with a link back to the original.

  • Great company to deal with, service and support is absolutely first class, have landline phones, mobiles and internet with these guys and it's a breeze. Highly recommend.
  • The team at TelcoCentric go above and beyond! If we have an issue, which can happen with the good old internet, they are either remotely sorting it for us or sending someone out. Couldn't recommend them highly enough! Thanks Ari and Jake especially although it is the whole team I'm sure.
  • Luke and the team (Lee, Maruf and support crew) have been a great help setting up our phone system for our trade company in NSW with 35+ staff. They have been very responsive and helpful and it’s probably been the smoothest transition between phone systems I’ve ever had. Thanks team! I’m looking forward to working with you from now on.
  • We would like to extend our sincere thanks to Luke and the entire TelcoCentric team for their exceptional expertise, professionalism and support throughout the installation of our new phone and fax-to-email system. From the outset, the team made what could have been a complex process remarkably straightforward. They took the time to understand our requirements, provided clear and practical guidance, and were consistently available to answer our questions and assist whenever needed. Their extensive knowledge, patience and attention to detail were evident throughout the entire process. They went above and beyond to ensure we had a solution that was not only reliable and efficient, but also perfectly suited to our business needs. We were particularly impressed with the support we received when relocating to a new premises. The transition was handled seamlessly, with the team ensuring everything was coordinated and operational with minimal disruption. The entire TelcoCentric team has been exceptional to deal with; professional, responsive, knowledgeable and genuinely committed to delivering outstanding customer service. It is refreshing to work with a company that takes the time to listen, provides personalised solutions and consistently goes the extra mile for its customers. A special thank you to Luke and the whole TelcoCentric team for making the entire experience so seamless and for looking after us every step of the way. We are extremely pleased with our new system and would have no hesitation in highly recommending TelcoCentric to anyone looking for a professional, reliable and customer-focused telecommunications provider. Thank you again, Luke and the TelcoCentric team, for your outstanding service. ⭐⭐⭐⭐⭐
  • We recently brought our phone system into the 21st century, and the switch has been fantastic. From the first call, the team was responsive, professional, and genuinely helpful in getting everything set up. The onboarding process was smooth and well communicated — no confusing back-and-forth, no chasing people for updates. They walked us through each step clearly and made sure everything was working correctly. Even when we changed our plan partway through, the team was ready and willing to help at every point — nothing was too much trouble. What really stood out was the customer service. Every query we had was answered quickly, and the team clearly knew what they were doing. It's rare to find a provider that's this easy to deal with, especially for a business switch that can often be a headache. Highly recommend if you're looking for a telco provider that actually delivers on service and support.
  • The whole team at TelcoCentric have been fantastic. The support we've received throughout the process has been great. Definitely recommend!
  • We recently engaged Telcocentric to install our new phone system, and the experience exceeded our expectations from start to finish. The team was professional, knowledgeable, and highly responsive throughout the entire process. They took the time to understand our business requirements, provided clear recommendations, and delivered a seamless transition with minimal disruption to our operations. The installation was completed efficiently and on schedule, and their training and ongoing support have been exceptional. We would highly recommend Telcocentric to any business looking for a professional telecommunications provider. Thank you to the entire Telcocentric team for a fantastic job and for making what could have been a complex project straightforward and stress-free. Mark Lenartowicz Proficient Fire Protection
  • We have fantastic experience with telcocentic, their team is professional and incredibly knowledgeable. They made the process seamless and stressfree.
  • Great company to deal with

Explore

More Business Internet

  • Business Grade Internet

    Not sure which connection you need? The comparison, and how we decide between them.

    Learn more
  • NBN for Business

    Business NBN with lower contention, static IP and 4G failover — not the plan that shares capacity with the whole street.

    Learn more
  • Fixed Fibre

    Dedicated fibre into your building — uncontended, symmetrical, and scalable to gigabit and beyond where fibre is available.

    Learn more

Ready to talk about symmetrical connections?

Tell us what you have today and what is not working. We will come back with a plain-English recommendation and a quote.